1. Order Process; Acceptance; Additional or Conflicting Terms.
(a) All sales of products (individually, “Product” and collectively, “Products“) by Criticality, LLC (“Seller”) on this website (the “Website”) to the purchaser or customer (the “Buyer”) shall be subject to and governed by these terms and conditions (the “Terms”), and any other terms and condition that may be contained on the Website or in any Seller order confirmation (the Terms, the Website and any terms or conditions contained in any Seller order confirmation being collectively the “Contract”). In the event of a conflict between these Terms and any other provisions of the Contract, these Terms shall prevail. By visiting the Website and/ or purchasing any Products from Seller, Buyer agrees to be bound by the Contract, so please read the Contract carefully. If Buyer does not agree to all the terms and conditions contained in the Contract, Buyer may not access the Website or purchase any Products. Seller reserves the right to update, change or replace any part of these Terms and any other terms and condition that may be contained on Website by posting updates and/ or changes to the Website. It is Buyer’s responsibility to check the Website periodically for changes. Buyer’s continued use of or access to the Website following the posting of any changes constitutes acceptance of those changes.
(b) All orders submitted to Seller for Products, whether through the Website or otherwise, are subject to final acceptance by Seller and no orders are binding upon Seller until so accepted. Seller’s acceptance may be in writing, including without limitation via email or an order confirmation generated from the Website, or by delivery of the Products to Buyer. Buyer is solely responsible for proper selection of the Products. Seller may change an order at any time without recourse to correct any mathematical, clerical or other errors.
(c) Every sale of Products shall be exclusively governed by the Contract. In no event shall Buyer’s terms apply to, nor shall Buyer’s proposed additional or different terms modify, the Contract. Seller hereby objects to and rejects any additional or different terms or conditions proposed by Buyer or contained in any order or other correspondence from Buyer, regardless of any knowledge Seller may have of such terms, and such terms shall not bind Seller. The Contract supersedes any commercial documents issued by Seller. No other terms or changes, modifications, amendments or waivers of any terms in the Contract shall apply to Seller unless in writing and signed by an authorized officer of Seller.
2. Accuracy of Information.
Although it is Seller’s goal to produce clear, concise and accurate content, free of errors on its Website, as the content is created and posted by humans, there may be errors or irregularities that occur from time to time, including without limitation with respect to the pricing, description or specifications of Products. Seller assumes no responsibility for any such errors or the possibility of omissions, and Seller hereby reserves the right to: (a) revoke or retract any offer that has been published or stated on the Website; (b) edit and correct any inaccuracies, errors, or omissions on the Website; (c) make any necessary edits, revisions or changes to published prices, promotions, content, descriptions of Products, or to any other variety of printed information on the Website; and (d) refuse or cancel any orders placed for Products listed at the incorrect price or otherwise in error on the Website, whether or not the order has been confirmed by Seller and Buyer’s credit card has been charged, provided, if Buyer’s credit card has already been charged for the purchase and the order is canceled, Seller shall issue a credit to Buyer’s credit card account in the amount of the charge.
(a) Prices for Products listed on the Website are subject to change without notice. Seller reserves the right, at any time and from time to time, to modify or discontinue Products listed on the Website (or any part or content thereof) without notice. Seller shall not be liable to Buyer or to any third-party for any modification, price change, suspension or discontinuance of any Products.
(b) The price listed for Products on the Website does not include any sales, use, personal property, excise, transfer or other tax, duties or assessment related to the Products or their purchase and sale, which may be imposed by any governmental authority, all of which shall be the sole obligation of, and paid by, Buyer.
4. No Set Off.
Buyer shall not have the right to set off any obligation of Seller to Buyer against any obligation of Buyer to Seller.
(a) Buyer shall be solely responsible for the costs and expenses of any transportation, packaging, insurance, duties, and tariffs associated with the Products. All deliveries of Products shall be made in accordance with the Contract.
(b) Seller may make partial deliveries. Any such partial delivery shall not give the Buyer any right to reject the Products delivered or to claim damages and the Buyer shall be obliged to accept and pay for the quantity of Products delivered.
(c) Notwithstanding any requested dates by Buyer, the delivery dates in Seller’s order confirmation shall be the final estimated delivery dates. Any shipping or delivery date referenced on the Contract is only an estimate.
(d) Seller will not be liable for any delay or failure to deliver all or any part of any order for any reason, including without limitation, that caused by force majeure (in accordance with section 11), Buyer's failure to provide the Seller with accurate delivery instructions or any other instructions relevant to the supply of the Products. Seller shall not be responsible for any damage to the Products caused by a carrier and Buyer’s sole recourse for such damage shall be against the carrier.
6. Reviews and Comments.
(a) Anything that Buyer submits or post to the Website and/or provides Seller, including without limitation ideas, know-how, techniques, questions, reviews, comments, and suggestions (collectively, “Submissions”) is and will be treated as non-confidential and non-proprietary, and Seller shall have the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute, display, publish, perform, sell, lease, transmit, adapt, and create derivative works from such Submissions by any means and in any form, and to translate, modify, reverse-engineer, disassemble, or decompile such Submissions. All Submissions shall automatically become the Seller’s sole and exclusive property and shall not be returned to Buyer.
(b) In addition to the rights applicable to any Submission, when Buyer posts comments or reviews to the Website, Buyer also grants Seller the right to use the name that Buyer submits with any review, comment, or other content, if any, in connection with such review, comment, or other content. Buyer represents and warrants that Buyer owns or otherwise controls all of the rights to the reviews, comments and other content that Buyer posts on this Website and that use of Buyer’s reviews, comments, or other content by Seller will not infringe upon or violate the rights of any third-party. Buyer shall not use a false e-mail address, pretend to be someone other than himself, herself or itself, or otherwise mislead Seller or third parties as to the origin of any Submissions or other content. Seller may, but shall not be obligated to, remove or edit any Submissions (including comments or reviews) for any or no reason.
7. Prohibited Use of Website.
In addition to other prohibitions as set forth in the Contract, Buyer is prohibited from using the Website or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any national, international (including, where relevant, European), federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Website or any related website, other websites, or the Internet. Seller reserves the right to terminate Buyer’s use of the Website or any related website for violating any of the above prohibited uses.
8. Disclaimer of Warranties; Limited Remedy.
(a) ALL PRODUCTS PURCHASED PURSUANT TO THE CONTRACT ARE PROVIDED BY SELLER ON AN “AS IS” AND “AS AVAILABLE” BASIS. SELLER MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE PRODUCTS PURCHASED UNDER THE CONTRACT, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY, OR ANY OTHER EXPRESS OR IMPLIED WARRANTY WHATSOEVER. The Parties agree that Seller’s liability to Buyer (whether under breach of warranty, breach of contract, negligence, strict liability or any other legal theory or theories, whether now existing or hereafter recognized) shall be limited to the replacement of the allegedly defective Product, or the return to Buyer of the price paid for such allegedly defective Product (or portion thereof), which shall be Buyer’s exclusive remedy, and Buyer expressly waives any right it may have to any other measure of damages, statutory or otherwise. IN ANY EVENT, SELLER’S MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT OR WITH RESPECT TO THE PRODUCTS OR THEIR USE, WHETHER IN WARRANTY, CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT BUYER PAID TO SELLER FOR THE PARTICULAR PRODUCTS AT ISSUE. Under no circumstances shall Seller be liable to Buyer, or parties claiming by, through or under Buyer, for any compensatory, economic, special, punitive, incidental and/or consequential damages (including specifically but without limitation lost profits), or any other pecuniary loss, regardless of whether Seller has been advised that such damages may be incurred, arising out of any element or aspect of the sale, use or inability to use the Product, including without limitation damages or expenses of whatsoever kind or nature arising out of any product liability or any other legal action. Any cause of action or claim arising out of or relating to the Contract or the Product purchased under the Contract must be commenced within one (1) year from the date of purchase of the Product. Without limiting the generality of the foregoing, in no event shall Seller be liable to Buyer or parties claiming by, through or under Buyer if any Product is: (i) used with containers that leach impurities or other contaminants into the Product; (ii) used in any manner that exceeds Seller’s specifications or limitations or contrary to any instructions or information provided by Seller concerning the use of the Products; (iii) combined with other chemicals or substances by the Buyer after they are delivered by the Seller; (iv) impurities are introduced into the Products by the Buyer or by any other person or by any other means after they are delivered by the Seller; or (v) sold to any third party, or included in any manufacturing process.
(b) Any Product descriptions, diagrams, illustrations and similar depictions, whether included on the Website, in catalogues, prospectuses, or otherwise, are descriptions, illustrations or approximations only, and do not constitute any specifications, representations, warranties, or guarantees, implicitly or explicitly, and any variance between any Product and its description, diagram, illustration or similar depiction included in the Website, a catalogue, prospectus, or otherwise, shall not give rise to, or be evidence of, any claim for damages or other relief.
(c) No sales representative, employee or any other person or entity is authorized to offer any different or additional warranties or remedies, or to change the Disclaimer of Warranties or Limited Remedy set forth above or elsewhere in the Contract, without the signature of an authorized officer of Seller.
(d) In the event Buyer is not satisfied with any Products, Buyer may be entitled to a refund or replacement. All refunds or replacements are subject to Buyer’s strict compliance with Seller’s then-current Return Policy.
9. Order Cancellation.
(a) Seller may, in its sole discretion, limit or cancel Product quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that Seller makes a change to or cancels an order, Seller may attempt to notify Buyer by contacting the e-mail and/or billing address/phone number provided at the time the order was made. Seller reserves the right to limit or prohibit retail orders that, in its sole judgment, appear to be placed by dealers, resellers or distributors.
(b) Without limiting Seller’s other rights and remedies available under the Contract and/ or applicable law, Seller may suspend or terminate performance and delivery with immediate effect on written notice to the Buyer, if (i) Buyer becomes insolvent or files for bankruptcy or has a bankruptcy proceeding filed against it; (ii) Buyer makes an assignment for the benefit of creditors, or a receiver, trustee in bankruptcy or similar officer is appointed to take charge of all or part of Buyer’s property; or (iii) Buyer fails to perform or observe any of its obligations to Seller under the Contract, including without limitation payment of any purchase price, fees or charges as and when due.
10. Buyer Representation and Indemnity
Buyer will comply with all applicable laws and regulations regarding his, her, or its performance under the Contract and the use, transfer, or other disposition of the Products sold under the Contract, including without limitation all state and local laws of the Buyer’s residence, export or import control laws or regulations, any Office of Foreign Asset Control (OFAC) prohibitions, and the United States Foreign Corrupt Practices Act. Buyer will obtain any necessary licensing required under any applicable export or import control law or regulation, and Buyer will not require performance hereunder prior to providing proof of any required license. Buyer will not require the performance of the Contract in such manner that would violate any export or import control law or regulation. Buyer is not a non-U.S. governmental agency or instrumentality, an official of a political party, or a candidate for political office. No governmental official, and no official of any governmental agency or instrumentality is or will become associated with, or will own or presently owns an interest, whether direct or indirect, in Buyer or has or will have any legal or beneficial interest in the Contract or the payments to be made hereunder.
Buyer agrees that any product intended for human use made with the Products sold under the Contract shall be packaged for end use with all required warnings and all required warning labels. Further, to the fullest extent permitted or not prohibited by law, Buyer agrees to indemnify, defend and hold Seller, its members, affiliated and subsidiary companies, and such entities’ respective officers, directors, shareholders, agents and employees, and such individuals’ and entities’ successors and assigns (individually or collectively, the “Seller Parties“), harmless from and against any and all losses, costs, damages, fines, fees, claims, liabilities, lawsuits, arbitrations, penalties, expenses, settlement costs, and obligations of every kind and description (including without limitation reasonable attorneys’ fees), contingent or otherwise (individually or collectively, the “Claims“), which are paid, incurred, suffered by or asserted, either directly or indirectly, against the Seller Parties, which arise out of or relate, directly or indirectly, to (i) Buyer’s breach of the Contract, (ii) any allegation or claim of violation by Buyer or by any subsequent purchaser and/or user of Products sold under the Contract, or any purchaser and/or user (or anyone claiming by, through or under Buyer or any subsequent purchaser and/or user) of any product incorporating Products sold under the Contract, of any applicable law or regulation (including, without limitation, in connection with the sale, use or other disposition of the Products sold under the Contract), (iii) the negligence, intentional act or strict liability of Buyer, its agents and employees (including, without limitation, claims alleging economic loss, bodily injury or death, or injury to or destruction of tangible property, including the loss of use resulting there from), and/or (iv) any and all claims of every kind and description arising out of or relating to the subsequent use, sale or other disposition of the Products sold under the Contract, including without limitation product liability claims. At Seller’s request, Buyer shall defend Seller, at Buyer’s expense, against any such Claims made against Seller.
Buyer warrants that all information provided to Seller is true and accurate, and acknowledges that Seller is relying upon such information in relation to the provision of Products under the Contract.
11. Force Majeure.
Seller shall not be liable, and performance shall be deemed extended, for delays or failure to perform directly or indirectly resulting from events and causes beyond its commercially reasonable control, including, but not limited to, accidents, acts of God, acts and omissions of any governmental authority, declared or undeclared wars, terrorism, explosions, strikes or other labor disputes, fires and natural calamities, including floods, hurricanes, earthquakes, storms and epidemics, changes in the law, and delays in obtaining (or the inability to obtain) labor, materials or services through usual sources at normal prices. If Products, or labor, materials or services for producing Products, are not available through Seller’s usual sources at normal prices, as determined in Seller’s sole discretion, then Seller may (a) allocate its supplies among its customers, including those not under contract, in any reasonable manner without liability to Buyer, or (b) terminate unilaterally and without recourse by Buyer, any affected Product orders.
12. Confidential Information.
In connection with the offer for sale and the sale of Products to Buyer, Seller may disclose to Buyer, or the Buyer may otherwise be exposed to, confidential business information and certain trade secrets of the Seller, including without limitation prices of Products, technical data, and methods of business operations (collectively, “Confidential Information”). Buyer shall maintain the confidentiality of the Confidential Information and not to disclose, or permit to be disclosed, any of the Confidential Information to third parties; and not to disclose, use or permit to be disclosed any Confidential Information for any purpose unrelated to the sale of the Product pursuant to the Contract.
13. Intellectual Property.
(a) Buyer agrees and confirms that it has no, and Seller’s sale of the Products shall not be construed as granting to Buyer any, license or intellectual property or similar right applicable to or in the Products. Seller retains ownership and control over all intellectual property including patents, trademarks, and copyrights applicable to or arising out of the Products. Buyer shall not name or designate any Seller product information or Products in any patent application. Further, Buyer may not alter or remove, and shall abide by, any patent, trademark, copyright, trade secrets, proprietary or other notices contained on or in the Products.
(b) All text, graphics, button icons, images, audio clips, and software (collectively, “Content”), belongs exclusively to Seller, or its affiliates. The collection, arrangement, and assembly of all Content on the Website (the “Compilation”) belongs exclusively to Seller or its affiliates. All software used on the Website (the “Software”) is the property of Seller, its affiliates or its software suppliers. The Content, the Compilation and the Software are all protected by U.S. and international copyright laws. KORENT (and its design), KORENTHEMP.COM, and CRITICALITY (and its design), and other logos, slogans, trade names or words are registered trademarks, trademarks or service marks of Seller, its affiliates, suppliers, or third parties. The use of any of Seller’s trademarks or service marks without Seller’s express written consent is strictly prohibited. Buyer may not use Seller’s trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. Buyer may not use Seller’s trademarks or service marks in any manner that disparages or discredits Seller or its affiliates. Buyer may not use any of Seller’s trademarks or service marks in meta tags without Seller’s prior written consent.
15. Risk of Loss.
The risk of loss and title for all Products purchased by Buyer pass to Buyer upon Seller’s delivery of the items to the carrier.
Seller is an independent contractor. Nothing in the Contract shall be construed as creating a partnership, association or joint venture between Seller and Buyer.
17. No Waiver; Severability.
Any failure by Seller to exercise any of its rights under the Contract shall not be construed as a waiver of such rights. In the event that any provision or portion of the Contract shall be determined by a court of competent jurisdiction to be invalid or unenforceable for any reason, the remaining portion of such provision and the remaining provisions of this Agreement shall be unaffected thereby, and shall remain in full force and effect.
Without limiting Seller’s other rights and remedies available under the Contract, applicable law, or in equity, Seller may terminate the Contract with immediate effect by giving written notice to the Buyer, without recourse by Buyer, or suspend performance and delivery under the Contract without recourse by Buyer, if Buyer fails to perform or observe any of its obligations to Seller under the Contract or under other existing or future contracts between Seller and Buyer or otherwise, including payment of any purchase price, fees or charges as and when due.
SELLER AND BUYER EACH AGREE THAT, EXCEPT AS OTHERWISE NOTED BELOW, ANY DISPUTE OR CLAIM ARISING OUT OF OR RELATING IN ANY WAY TO THE CONTRACT, OR TO ANY PRODUCTS SOLD BY SELLER PURSUANT TO THE CONTRACT, BETWEEN SELLER AND BUYER, WILL BE RESOLVED BY BINDING, ARBITRATION, RATHER THAN IN COURT. DISPUTES AND CLAIMS THAT ARE WITHIN THE SCOPE OF A SMALL CLAIMS COURT’S AUTHORITY ARE EXEMPT FROM THIS DISPUTE RESOLUTION PROVISION, SO LONG AS THEY ARE BROUGHT INDIVIDUALLY.
BY AGREEING TO ARBITRATION, SELLER AND BUYER UNDERSTAND THAT EACH IS AGREEING TO WAIVE ITS RIGHT TO SUE OR GO TO COURT TO ASSERT OR DEFEND ITS RIGHTS UNDER THIS CONTRACT. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY. ALTHOUGH REVIEW IS LIMITED, AN ARBITRATOR CAN AWARD ON AN INDIVIDUAL BASIS THE SAME DAMAGES AND RELIEF AS WOULD BE AVAILABLE IN COURT, AND MUST ENFORCE THE SAME LIMITATIONS STATED IN THESE TERMS AS A COURT WOULD.
TO BEGIN AN ARBITRATION PROCEEDING, BUYER MUST SEND A DEMAND TO THE AMERICAN ARBITRATION ASSOCIATION (AAA) DESCRIBING BUYER’S CLAIM AND SERVE A COPY OF THE DEMAND TO CRTICALITY AT 1900-A STANTONSBURG RD SE, WILSON, NC 27893. THE ARBITRATION WILL BE CONDUCTED BY THE AAA UNDER ITS RULES. THE AAA'S RULES AND THE FORM FOR FILING AN ARBITRATION CLAIM ARE AVAILABLE AT WWW.ADR.ORG. PAYMENT OF ALL FILING, ADMINISTRATION AND ARBITRATOR FEES WILL BE GOVERNED BY THE AAA'S RULES.
BUYER AND SELLER EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS OF ANY NATURE OR IN ANY FORUM WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS MEANS THAT BUYER MAY NOT PURPORT TO ACT ON BEHALF OF A CLASS OR ANY OTHER PERSON. LIKEWISE, AN ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. ANY CLAIM THAT ALL OR PART OF THIS CLASS ACTION WAIVER PROVISION IS INVALID OR UNENFORCEABLE MAY BE DETERMINED ONLY BY A COURT AND NOT BY AN ARBITRATOR. IF A COURT DECIDES THAT THE LIMITATIONS OF THIS PARAGRAPH ARE DEEMED INVALID OR UNENFORCEABLE, ANY PUTATIVE CLASS OR REPRESENTATIVE ACTION MUST BE BROUGHT IN A COURT OF PROPER JURISDICTION AND NOT IN ARBITRATION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, SELLER AND BUYER EACH WAIVE ANY RIGHT TO A JURY TRIAL, UNLESS SUCH WAIVER IS UNENFORCEABLE. THIS MEANS THAT ANY CLAIM WOULD BE DECIDED BY A JUDGE, NOT A JURY.
IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, TO THE EXTENT PERMITTED BY APPLICABLE LAW, EACH OF THE BUYER AND SELLER, BY ACCEPTANCE HEREOF, KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVES ANY RIGHT EACH MAY HAVE TO A TRIAL BY JURY IN RESPECT TO ANY LITIGATION BASED ON, OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THE TRANSACTIONS GOVERNED BY THE CONTRACT.
20. Choice of Law.
The Contract conclusively shall be deemed to have been made and entered into in the State of North Carolina U.S.A., and shall be governed by and construed in accordance with the laws of such jurisdiction, exclusive of conflicts of law principles. Application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
21. WAIVER OF CLASS ACTION RIGHTS.
BUYER HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHTS HE, SHE, OR IT MAY HAVE TO JOIN CLAIMS WITH THOSE OR OTHERS IN THE METHOD OF A CLASS ACTION SUIT OR ANY OTHER SIMILAR PROCEDURAL DEVICE. ANY CLAIMS WHICH MAY HAVE ARISEN AS A RESULT OF, IN RELATION TO, OR IN CONNECTION WITH THE CONTRACT, MUST BE ASSERTED ON A STRICTLY INDIVIDUAL BASIS.
22. Non-Assignment; Entire Agreement.
Buyer may not assign all or any portion of its rights or obligations under the Contract without Seller’s prior written consent, and any attempted assignment without that consent shall be void. The Contract contains the entire agreement of the parties relating to the subject matter and supersedes all previous and contemporaneous agreements, understandings, usages of trade and courses of dealing, whether written or oral.